(Red) Alert


COVID SWABS. Unfortunately GPs do NOT have access to covid testing, so please do NOT contact the surgery asking for a swab. These tests are run by the government and are ONLY accessible via the government website or by calling 119. Thank you.


Welcome to Haven Health

Dear Patients

We want to thank you all for your continued support and understanding – we know that everyone is keen for things to be back to “normal” - including us - but the guidance states that we are to keep going with our current way of working for the foreseeable future.

Please remember – we are OPEN – contact us in the usual way if you have any medical issues and we will ask an appropriate clinician to call you back.  If a face-to-face appointment is required, this will be arranged for you.

The Surgery Team is working harder than ever – we are just working in a different way. As we are all aware, the current Coronavirus pandemic has presented huge challenges over the last few months.  Nobody has been immune from the disruption, uncertainty and at times, distress. The practice team are normal people and we share the same fears and anxieties as all of you.  While the number of deaths from the virus is falling, coronavirus remains a very real threat to everyone and the practice cannot simply return to “normal”.  To let our guard down now would risk the safety not only of staff but of patients and this is not something we are prepared to do.

We are therefore asking ALL patients to wear a face covering when attending the practice for ANY reason.  Unfortunately, we cannot supply masks – the supplies of PPE are unreliable and we must preserve stocks of clinical masks for our staff so that we can protect you, our patients.  We do not expect you to wear a clinical or fluid resistant mask but a homemade facemask or scarf, even a bandana over your mouth and nose would be adequate. 

If you have an exemption please advise our reception when making an appointment so that we can check with a clinican if this is applicable to you, prior to your arrival.

You may notice that not all staff are wearing masks – this is because the areas of the practice these staff work and their roles mean they are able to comply with social distancing guidelines. 


Thank you for your understanding and your continuing kindness.


Monday:             08:00 - 18:30

Tuesday:             08:00 - 18:30

Wednesday:       08:00 - 18:30

Thursday:           07:00 - 20:00

Friday:                08:00 - 18:30

Sat & Sun:          Closed


Tel:  01394 670107


Haven Health, Grange Farm Rd, Felixstowe,  IP11 2XD