If you phone the practice and asked to be seen on the same day, you may be asked by the Care Navigators (receptionists) for information about your condition. As a surgery, we operate a system of telephone consultations and telephone call backs for patients, for same day appointment requests a GP may well call you back to discuss your condition with you, if you need to be seen the GP will book a same day appointment with you. The request for information about your condition is to allow the GPs to prioritise calls in terms of clinical need. We appreciate that some patients may well feel uncomfortable with this, and you are perfectly free to decline to give such information, however please be aware it may make it more difficult to offer you an early appointment.
Scheduling An Appointment
Appointments in General
Like other surgeries, it can sometimes seem difficult to get an appointment with the GP you want, at a time that you want. We aim to ensure that there are appointments available both for patients to be seen immediately and for those who wish to book ahead. We also offer telephone and/or video consultations as well as telephone call backs from our GPs which many patients find convenient.
Telephone consultations can be used as an alternative to a face to face consultation in certain circumstances where a problem can be resolved with brief advice. For example: queries about medication, sick notes, initial queries about symptoms/side effects. A telephone consultation can often prevent the need for a visit to the Doctor or can be used to"triage" an appointment request i.e. for the Doctor prioritise when patients are seen according to need. Patients will always be offered a face to face appointment when necessary.
We also use video consultations; this is only upon GP recommendation and is used only in circumstances where the use of video conferencing is deemed necessary.
For this service you will have to have access to a private smart phone or computer/laptop with a webcam. The GP will issue you a link at a specified time.
Howard House and Haven Health Surgeries work in collaboration to provide GP and nurse appointments. If you call your surgery after three pm for a "same day" problem you will receive a call from a GP or nurse at either surgery. As we have very strict shared protocols and governance in place the GP or Nurse will have full access to your medical record.
We try very hard to ensure that appointments can be booked as far in advance as possible for your convenience. This should typically be between four and six weeks ahead, according to circumstances.
How to Make an Appointment
There are several different ways to make an appointment at Haven Health Surgery:
Appointments can be booked by telephone by speaking to a Care Navigator between 08:00 and 18:30 Monday to Friday.
Phone: 01394 670107
You can phone and request a call back from a named GP. This is a non-urgent service and you will receive your call at the end of the GP’s surgery on an allocated day, according to when that particular GP is working.
What is SystmOnline?
You are able to view, book and cancel appointments at the surgery from home, work or on the move, wherever you can connect to the internet. What is more, because SystmOnline is a 24 hour online service you can do this in your own time, day or night.
SystmOnline is not just for booking GP appointments, you can also order repeat prescriptions.
Is my information secure?
All information that is sent to your surgery via SystmOnline is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.
Initially you need to complete an online registration form which you can download here or collect from the practice.
You will need 2 forms of ID and you will need to read our online access leaflet available here or form the practice
Once the practice receives all relevant information your log in details for systmonline will be provided, these details will be the same for booking appointments, ordering repeat prescriptions and viewing your medical records.
e-consult is an electronic consultation service. This service should only be used for non-urgent matters, ordering repeat medication or general queries. Any queries will be responded to by the next working day by the applicable team members. This service is perfect for those that are time poor as an e-consult can be submitted to the practice out of hours any time of the day. You do not need log in details to use e-consult, any registered patient can access this service.
Suffolk GP + is for people who need a doctor’s appointment or are unable to see their GP during normal GP hours.Appointments can be made via Reception during our usual opening hours.
Please note: patients cannot refer themselves to this service-you must call the surgery.The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket,Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.You will be given a booked appointment and will be seen by a suitable local GP or nurse who will haveaccess to your medical records (once consent is given). You may be asked to attend a different surgery if a face to face appointment is necessary.