Please click on link for latest information and advice relating to Coronavirus
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
Telephoning the surgery-I want to talk to a real person!
We have listened to your comments and feedback about our phone system. Whilst it is quite clear that many of you feel that we have improved our phone system there are still a number of people who find it frustrating to use.
Why we try not to use long complicated menus, our research shows that our patients want to talk to a real person and although we can have up to 400 calls in one day by training our care navigator team to a very high standard on average our calls are answered very quickly-within a few seconds. However, there will always be some especially busy times e.g. first thing in the morning, that's why we encourage patients NOT to call first thing in the morning unless absolutely necessary.
If you are phoning about blood test results, we always advise to phone us after 14:00 as this allows the clinical team time to review results.When you call we will always try not ask you to phone back on another day for a same day appointment. Our receptionists are empowered to always offer you an option, please bear in mind the advice given on our appointments page.