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Welcome to Haven Health -a part of Suffolk Primary Care

Did you know that you can measure your own blood pressure and weight in our waiting room? No appointment needed. Why not give it a try?
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Telephoning the surgery-I want to talk to a real person!      

 

We have listened to your comments & feedback about our phone system. Whilst it is quite clear that many of you feel that we have improved our phone system there are still a number of people who find it frustrating to use.

  

Why do you have a long complicated menu?

  

Our research shows that between 30-70 calls can come in some days to our practice secretary and practice manager. By having a menu we can divert these calls away from reception which means that receptionists can answer calls more quickly. On average our calls are answered very quickly-within a few seconds. There are some very busy times e.g. first thing in the morning-that's why we encourage patients NOT to call in first thing in the morning unless absoutely necessary.  

 

But I don't want to use the menu....

 

That's fine! There is now a new number that you can dial to avoid the menu-please see below:    

 

 

TO SPEAK TO A RECEPTIONIST                                           01394 694 862

 

TO SPEAK TO THE SECRETARY ABOUT A REFERRAL          01394 694 861

 

TO SPEAK TO THE PRACTICE MANAGER                             01394 694 860   

 

                                                                    

 

The menu will remain in place on the main surgery number 01394 670 107  

  • To speak to a receptionist (option 1)
  • To speak to a medical secretary (option 2)
  • To speak to the practice manager (option 3)
  • Up to date practice news and announcements (option 4)                      

 

We've made it simpler....

  

When you press option 1 on the telephone menu, there is no longer a sub menu to confuse you.

 

Sort it in one call!

 

When you call we will always try not ask you to phone back on another day for a same day appointment. Our receptionists are empowered to always offer you an option, please bear in mind the advice given on our appointments page

 

  

  

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