Are you interested in having a say on issues that affect patients at Haven Health Surgery?
(Next Meeting will be on Nov 28th 2012 at 18 30 here at the surgery all registered patients welcome-tea / cofee & biscuits will be served at 18 15)
If so we want to hear from you! Approximately every quarter, a small but hardy group of patients from Haven Health meet up at the surgery to discuss issues of concern to patients. Recent issues that have been discussed are: disabled access to the surgery, access to appointments, the new extension, medical students / training and the surgery telephone system to name but a few. In addition with the background of Government proposed Commissioning Reforms, your voice is more important than ever. We are particularly keen to hear from patients who respresent the diversity of the patient list in terms of age/gender/race etc.
Patients are advised that for various reasons, including confidentiality, The PPG is not the appropriate forum to pursue a complaint against the practice or to raise concerns about a particular individual. The PPG is seen as being a "Critical Friend" of the surgery and this is the model we have chosen to follow-more information about PPGs in general can be found at http://www.napp.org.uk/
The Patient Participation Group (PPG) has at present no formal Office Bearers or Committee structures. This has been discussed with the group on two occasions so far and both times the group indicated a clear desire to maintain the status quo, as it was felt that stuctured roles might put patients off from attending or taking part. We are happy to review this position at any time and would welcome any suggestions at all about the structure of the group. The Agenda & Minutes of previous PPG meetings can be found on our documents page.
If you wish to join the Patient Participation Group you can do so by registering at :
By registering you will receive news about meetings and other issues by email on a regular basis.
To see our news page where announcements about our PPG are made, click here.
To download the minutes of PPG meetings, click here
For patients who like to use online forums, we draw your attention to our online chat forum which can be found at:
You will need to register to join this forum and once your registration is approved (it is restricted to Haven Health patients) you will be able to post and read messages about the surgery with other users.
Haven Health Patient Survey 2011 / 2012 is now complete and available for download from
As a result of the survey and the subsequent Patient Participation Group Meeting to discuss the survey results, we have published a Local Patient Participation Report. Download the report from our downloads page.