We try very hard to ensure that formal complaints are small in number. We would always hope that a chat with the Practice Manager Alasdair McEwan at an early stage will help to resolve serious concerns, and the Practice Manager will always try to make himself available to patients to do this. He can be contacted directly on 01394 694 860.
If however, you feel that you wish to make a formal complaint you can download a Complaints Form, which you should complete in as much detail as possible, print off and send to us for the attention of the Practice Manager. We will then investigate your complaint in detail.
Our complaints policy complies with NHS and National guidelines, and in the event of a complaint that cannot be resolved, we will normally seek to use an Independent Arbitrator prior to any complaint being escalated to a higher level.
Please note that if you are complaining on behalf of another patient who is over the age of 16, then we will need their written permission to respond to the complaint.
Wherever possible, we will aim to acknowledge any complaint within two working days and to respond fully within ten working days.
If you are dissatisfied with the ways in which the practice has dealt with your complaint, you may wish to contact:
NHS Suffolk Patient Advice and Liaison Service
Free Phone 0800 389 6819
E mail: firstname.lastname@example.org
The Akenham Suite, The Hub,
Paper Mill Lane, Bramford, IP8 4DW
You also have the right to complain to the Health Services Ombudsman if you consider that we have mishandled the investigation of your complaint. The address is:
The Health Services Ombudsman (England)