Like other surgeries, it can sometimes seem difficult to get an appointment with the GP you want, at a time that you want. We aim to ensure that there are appointments available both for patients to be seen immediately and for those who wish to book ahead. We also offer telephone consultations and telephone call backs from our GPs which many patients find convenient.

Telephone consultations can be used as an alternative to a face to face consultation in certain circumstances where a problem can be resolved with brief advice. For example: queries about medication, sick notes, initial queries about symptoms/side effects. A telephone consultation can often prevent the need for a visit to the Doctor or, (see below) can be used to"triage" an appointment request i.e. for the Doctor prioritise when patients are seen according to need. Patients will always be offered a face to face appointment when necessary.

Same Day Appointment requests

If you phone up asking to be seen on the same day, you may be asked by the receptionists for information about your condition. As a surgery, we operate a system of telephone consultations and telephone call backs for patients, for same day appointment requests a GP may well call you back to discuss your condition with you, if you need to be seen the GP will book a same day appointment with you.  The request for information about your condition is to allow the GPs to prioritise calls in terms of clinical need. We appreciate that some patients may well feel uncomfortable with this, and you are perfectly free to decline to give such information, however please be aware it may make it more difficult to offer you an early appointment.

Booking in advance

We try very hard to ensure that appointments can be booked as far in advance as possible for your convenience. This should typically be between four and six weeks ahead, according to circumstances.

How to make an appointment

There are two different ways to make an appointment at Haven Health Surgery:

• Appointments can be booked on the phone by speaking to a receptionist between 0800 and 1830 any day Monday to Friday.

          You can also book appointments online  - 

• Please firstly request and collect your online registration details from the Surgery.    The log in details provided will be the same for booking appointments and ordering repeat prescriptions.

• Then go to the Patient Access website using the following link:           https://patient.emisaccess.co.uk

• On your first visit to the Patient Access website you will need to REGISTER your details, please input the information requested including your choice of password and security question.

• Once these details have been accepted, you will be able to log in to your own Patient Access page and book appointments and order repeat prescriptions.

Telephone Call Backs

You can phone and request a call back from a named GP. This is a non-urgent service and you will receive your call at the end of the GP’s surgery on an allocated day, according to when that particular GP is working.

Appointments with Dr Silovsky

The demand for appointments with Dr Silovsky far exceeds the number of appointments physically available. Therefore patients are often disappointed to hear that there is a long delay in being able to get an appointment with him. We can nearly always book an appointment with another GP sooner than we can book with Dr Silovsky; you may wish to bear this in mind when requesting appointments with him. Dr Silovsky is also more than happy to do telephone call backs for patients.